|
Solutions |
| In
order to fully meet our clients' needs we must adopt a consulting
approach: The identification, development and delivery of
a solution (moreover, the best possible solution — not
just a workable solution) and not simply the sale of a "product".
|
"Our
programs are individually tailored for each client" |
|
The delivery of this solution starts with questions, the
first of which must be: 'What are you trying to achieve?'
Until we know the answer to this question we cannot start to
develop the solution. |
| The
solution may, of course, be an existing product, the combination
of elements of other products or something that we have to
develop from scratch. Unless we hand-make a program for you
we will, because each solution differs even subtly, tailor
an existing product or products to deliver the required solution.
However, under normal circumstances this is simply part of
our approach and does not attract any additional fees. |
| However,
there are occasions when the circumstances are so specific
that a solution has to be developed from scratch to address
them. An example of this includes the design and conduct of
IBM's Venue Simulator prior to the Olympic Games. |
| As
might be expected, this is a more time-consuming process.
The duration is typically a day upwards. However, the time
development investment can be realised if there is the potential
for a number of teams to use the solution. |
|
Learning
Environments |
| Results
are vital. Our experience within Improving Connections and
anecdotal evidence from our clients is that many of the objectives
and plans derived from team development interventions are
rarely implemented. |
| Our
belief is that many of these team programs adopt a teaching
environment; at various stages during a program, facilitators,
guides or group leaders conduct a review or debrief and propose
changes or improvements. At its most formal, this involves
objective setting sessions that list the various strategies
and approaches that the team will adopt when they return to
work in order to transfer the learning from the program to
the workplace. However sensitively conducted, this approach
can be distilled into the phrase 'You should…' |
"Learning
environments that encourage team dialogue" |
|
Our
aim is to deliver learning environments that
reproduce enough similarities to the challenges, tasks and
opportunities facing the participants in their real world
that they identify what they wish to change or reinforce.
In short, an approach that inspires the participants to say
'WE should…' |
| Taken
to its logical conclusion, this learning environment will
also provide the participants with risk-free opportunities
to practice and refine new ideas, systems, processes etc. |
